Confirmation of Booking A booking between the owners, to be known as Emerald holiday homes, and the person(s) making the booking (the client(s) is valid only after the booking form has been completed and signed, the appropriate deposit(s) has been paid to the owners and the booking has been confirmed in writing, or E-mail, to the client(s) by the owners. Signing of the booking form constitutes acceptance of these terms and conditions by the client(s).

Times of occupation Your villa will be ready from 4pm on your first day of rental and you agree to vacate no later than 10.00am on your last day of rental. This is to allow our cleaning staff to prepare the villa for the next guests. Failure to vacate by 10.00am will attract a further day's rental charge which you undertake to pay. A deposit of $195/£100 per week is required for each week booked. This deposit is non-refundable in the event of cancellation.

Security Deposit A security deposit will be required against any breakages, loss of key or damage caused during the rental period. Our management company will require to see a credit/debit card and take details. In the event of any charges being made you will be advised in writing, otherwise the deposit will be refunded within 28 days of return. The client(s) shall be held liable for the cost, without limit, of making good all damages or loss to the property, its furnishings or contents occasioned during the rental period, with the exception of losses or damage arising as a result of events insured by the owners.

Balance The balance of the rental is due ten weeks before the holiday commencement date. Emerald holiday homes reserves the right to cancel a holiday where full payment has not been received ten weeks prior to the holiday commencement date. Bookings made within eight weeks of departure require full pre-payment.

Cancellation Should you cancel your booking the following charges will be applied. All cancellations must be notified in writing as soon as possible. More than 8 weeks £100 per week booked. Between 6-8 weeks 50% of rental cost. Less than 6 weeks 100% of rental cost. Clients are advised to ensure cancellation cover is included with their travel insurance policy. Should you fail to inform re. a cancellation or complete the agreed payment to Emerald holiday homes, it will be understood that you have cancelled.

Swimming Pool If any person(s) shall be unable to use the swimming pool in the villa due to repair or maintenance for a period in excess of 7 days there will be a refund made of 5% of the weekly rental charge for each day the pool is unusable. No such refund will apply to a period of 7 days or less. The owners and their agents do not accept liability for injury howsoever caused, during the use of the pool and surrounds of the pool. Guests are strongly advised not to allow children to use the pool without adult supervision. Under the terms of the Florida state hotel/motel license conditions, pool access doors are alarmed for protection of children and as a reminder to keep the doors closed for air conditioning to work effectively. These alarms should not be tampered with. Pool heat, if required, can be requested at the time of booking and must be paid for as part of the final balance. Emerald holiday homes cannot guarantee the temperature of any heated pool as this will vary according to several factors the main one being prevailing weather conditions.

Accommodation During your occupation of the villa Emerald holiday homes expects you to take all reasonable care and responsibility for the safety and security of the property (e.g. ensuring that the property is secured when you go out and supervising children to avoid domestic hazards and accidents). Please note that if only one week is booked there will be an additional cleaning charge of $95/£50 .

Liability During your stay, our agents and Emerald holiday homes will not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or property, however caused.

Force Majeure Emerald holiday homes cannot be held responsible for or liable in respect of any loss, damage, or changes caused by force majeure such as strikes, floods, closure of airports, weather conditions or other events beyond our control.

Complaints In the unlikely event of a complaint Emerald holiday homes will undertake to rectify faults to your satisfaction. Please inform our local management company as soon as possible should you have any complaint. If you are not satisfied with any solution to a problem please let us know by E-mail or by writing to us. Emerald holiday homes asks that you always report any problems you may encounter directly to our management company otherwise we will not accept any responsibility as to recompense.